学些商务礼仪知识(提升职场形象)


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人靠衣装马靠鞍,足以说明包装对展现形象的重要性!一个是衣冠不整、面容不洁的人,另一个是着装得体、神采奕奕的人,你喜欢和哪一个人共事呢?毫无疑问的是选择后者。

不管是平常的人际交往,还是职场商务场合,我们都想给对方留下美好的第一印象,这就需要积累些商务礼仪知识,提升自己的外在形象,强化自己的内在气质。

一、商务礼仪的重要价值:

1、用礼待人,以理服人。自古以来,中国就有“礼仪之邦”的美誉!

2、人无礼则不立,事无礼则不成,国无礼则不宁。

3、职业形象中第一印象(首因效应)尤为关键,故职场礼仪起着举足轻重的作用!

二、商务礼仪之“仪容篇”:

1、头发:长短合适、发型大方,头发不油腻、无头皮屑和异味,整体上得体,符合大众审美观。

2、面部:仪容中的核心,面部要有活力,清爽不油腻,宜淡妆忌浓妆,口气清新,男士不留胡须。

3、肢体:手部是很重要的部位,手要干净清爽、不留长指甲,身上无异味(浓重怪异香水味等)。

三、商务礼仪之“仪表篇”:

1、职业装:符合身份和地位,注意区分场合着装,着装要结合自身情况扬长避短,不着奇装异服。

2、西装:正装穿套装,全身颜色不宜超过三种,衬衣的领口整洁、袖口纽扣扣好,衬衣下摆要扎进裤子里。不打领带时,衬衣仅第一个扣子解开。

3、注意事项:(1)男士皮鞋应以深色为主,忌穿白色袜子。(2)服饰端庄、不要太薄、太透、太露、太短。(3)女士鞋跟不要太高或太细,不穿凉鞋去商务场合。(4)女士裙子、鞋子、袜子要协调,正式场合不光腿。

四、商务礼仪之“仪态篇”:

1、表情:微笑是最美丽的语言,眼睛是心灵的窗户,要用专注的目光以示尊重,自然地注视对方眉与鼻梁三角区,不能左顾右盼。

2、动作:指引路线或当面介绍时,手指并拢,手心朝上。站立时全身笔直,挺胸收腹,两臂自然下垂。行走时全身挺直,步伐均匀。落座时上体自然挺直,双肩平正放松。

3、注意事项:(1)交谈时使用礼貌语言,谈吐文雅,大方得体,讲究语言艺术。不谈及机密、低俗或隐私话题。(2)不训斥、挖苦他人,不纠正他人,不随便去质疑、补充他人。不要当面打哈欠和剔牙。(3)指引或介绍时,忌单个手指“指点江山”。行走时不宜姿势过于夸张。落座时忌翘二郎腿、忌抖动不停。

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